SpinWin Privacy Policy – How We Protect Your Data

SpinWin takes your privacy seriously. When you create an account and use our platform for sports betting, casino games, slots or any other feature, you share certain personal information with us. This policy explains exactly what that information is, why we need it, how we store it securely, and how long we keep it.

We do not sell your personal data to third parties. We do not share your information with advertisers. We do not pass your contact details to marketing companies. Your data is used to operate your SpinWin account, process your PKR transactions, and keep the platform secure — nothing more.

This policy applies to all players who access SpinWin from Pakistan, regardless of the device or browser used. By creating a SpinWin account you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register.

SpinWin collects personal information in two ways: information you provide directly when registering or using the platform, and information collected automatically as you browse and play.

Information you provide directly:

• Full name, as it appears on your government-issued identification.
• Date of birth, used to verify you are 18 or older.
• Email address, used for account communications and support.
• Mobile number, used for account security and payment verification where applicable.
• Residential address in Pakistan.
• Copies of identification documents when requested for verification purposes.
• Payment method details — your JazzCash mobile number, Easypaisa account reference, bank account name, or card details as required to process deposits and withdrawals in PKR.

Information collected automatically:

• IP address and approximate location (city/region level), used for security monitoring and access control.
• Device type, operating system and browser version.
• Session duration, pages visited and features used within the platform.
• Deposit and withdrawal transaction records.
• Betting and gaming activity, including stakes, game selections and outcomes.
• Cookie data as described in Section 5.

SpinWin uses your personal information only for the purposes directly related to operating your account and providing the platform services you have signed up for. We do not use your data for any purpose that is not listed here.

• Account management: Creating and maintaining your account, verifying your identity, and managing your login credentials.
• Payment processing: Processing PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; processing withdrawal requests to your registered payment method.
• Platform delivery: Providing access to sports betting markets including PSL and T20 cricket, casino games, live dealer tables, and slots.
• Bonus and VIP administration: Tracking your wagering activity to calculate VIP tier progress, applying bonuses to your account and verifying eligibility for promotions.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, and identifying potential fraud or multi-accounting.
• Responsible gaming: Monitoring activity patterns to identify potential problem gaming behaviour and ensuring the tools you have set — such as deposit limits or self-exclusion — are respected across the platform.
• Customer support: Responding to your queries, investigating disputes and resolving technical issues.
• Legal and regulatory compliance: Retaining records as required to comply with applicable financial and operational requirements.
• Platform improvement: Understanding how players use different features to identify where improvements can be made. This is done at an aggregated level — we look at patterns across the platform, not individual player sessions.

All financial transactions on SpinWin are processed in Pakistani Rupees (PKR). Your payment data is handled with particular care given its sensitivity. Here is exactly how it works:

• SpinWin does not store your JazzCash PIN, Easypaisa PIN, online banking password or full card number. These credentials stay within your payment provider's own secure systems at all times.
• When you initiate a deposit via JazzCash or Easypaisa, the transaction is processed through that provider's own payment gateway. SpinWin receives only a confirmation that the transaction was completed successfully, along with the amount and your masked payment reference.
• Card transactions are processed through a PCI-DSS compliant payment processor. SpinWin does not have access to your full card number at any point.
• Bank transfer deposits and Raast transactions are matched to your account using the reference number generated at the time of the deposit request.
• Withdrawal payments are sent only to a payment method registered in your own name. SpinWin does not process withdrawals to third-party accounts under any circumstances.
• Your full transaction history — every deposit, withdrawal and PKR amount — is available in your account dashboard at all times.

SpinWin uses cookies — small text files stored on your device — to keep the platform working properly and to maintain your session security. We do not use cookies to track you across other websites or to build advertising profiles.

Types of cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your responsible gaming settings such as deposit limits, and keep your account secure during each visit. You cannot opt out of essential cookies and still use the platform.
• Functional cookies: These remember your preferences — such as your preferred sports view or language setting — so you do not have to reconfigure them every time you log in.
• Analytics cookies: These help us understand how players navigate the platform. Data collected is aggregated and anonymised — we cannot identify individual players from analytics data. This helps us understand which sports markets, casino games and platform features are most used so we can improve them.

SpinWin does not use third-party advertising cookies or social media tracking pixels. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform.

SpinWin does not sell, rent or trade your personal data. We share your information only in the following limited and necessary circumstances:

• Payment processors: Your payment details are shared with the relevant payment processor (JazzCash, Easypaisa, Raast, bank transfer networks or card payment processors) solely for the purpose of completing your PKR transactions. Each processor operates under their own privacy policy and security standards.
• Identity verification providers: When we request identity verification, the documents you submit may be reviewed by a third-party verification service that specialises in document authentication. This service is bound by strict confidentiality obligations.
• Technology and platform providers: SpinWin works with third-party providers for platform hosting, game delivery and certain platform infrastructure. These providers access only the minimum data necessary to deliver the specific service and are contractually prohibited from using your data for any other purpose.
• Legal and regulatory obligations: SpinWin may disclose personal data if required to do so by a valid legal process, court order or to protect the rights, safety or security of the platform and its users.
• Fraud prevention: In cases of suspected fraud, multi-accounting or money laundering, relevant data may be shared with fraud detection services or, where required, with relevant authorities.

All third parties that process your data on behalf of SpinWin are required to handle it securely and only for the purpose for which it was shared. We do not permit our service providers to use your personal data for their own marketing or commercial purposes.

SpinWin applies multiple layers of security to protect your personal information and account data. Here is what we have in place:

• Encryption in transit: All data transmitted between your device and SpinWin's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser's address bar confirms this is active.
• Encryption at rest: Sensitive personal data stored on our servers — including identity documents and financial references — is encrypted at rest using industry-standard encryption.
• Access controls: Access to customer data within SpinWin's internal systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data as part of their role cannot access it.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that could indicate unauthorised access, and flag these for review.
• Password security: Account passwords are stored as salted cryptographic hashes. SpinWin staff cannot see your actual password — only you know it.

Despite these measures, no internet platform can guarantee absolute security. You also have a role in keeping your account safe — use a strong, unique password, do not share your login details, and contact support immediately if you suspect your account has been accessed without your authorisation.

SpinWin retains your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable financial and operational rules.

• Active accounts: Your personal data is retained for the full duration your account is active. This includes identity data, contact data, transaction history and gaming activity records.
• Closed accounts: When you close your SpinWin account voluntarily, your personal data is retained for a minimum period after closure to comply with financial record-keeping requirements and to handle any disputes or queries that arise after closure. After this period, your data is securely deleted or anonymised.
• Suspended accounts: Where an account is suspended due to a breach of our Terms and Conditions, relevant data may be retained for a longer period to support any investigation or dispute resolution process.
• Transaction records: PKR deposit and withdrawal records are retained as part of standard financial record-keeping practices.

When data is no longer required, it is either permanently deleted from our systems or anonymised so that it can no longer be linked to you as an individual.

As a SpinWin account holder you have the following rights regarding the personal data we hold about you:

• Right to access: You can request a copy of the personal data SpinWin holds about you at any time. Contact the support team to make this request.
• Right to correction: If any of your personal data held by SpinWin is inaccurate or out of date, you have the right to have it corrected. You can update basic contact details directly from your account settings. For identity data corrections, contact support.
• Right to deletion: You can request that your personal data be deleted. Note that we may be required to retain certain data — such as transaction records — for a minimum period even after receiving a deletion request. We will inform you of what can and cannot be deleted at the time of your request.
• Right to restrict processing: You can ask us to restrict how we use your data in certain circumstances — for example, while a dispute is being investigated.
• Right to data portability: You can request a copy of your personal data in a machine-readable format where technically feasible.
• Right to object: You can object to the processing of your personal data in cases where we are processing it based on legitimate interests rather than legal obligation.

To exercise any of these rights, contact SpinWin's support team through the platform. We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline.

SpinWin is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Date of birth is collected at the point of registration specifically to verify that the registrant meets the minimum age requirement.

If SpinWin discovers that a person under the age of 18 has created an account, that account will be immediately closed, any balance will be forfeited, and all personal data associated with the minor will be securely deleted.

SpinWin may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable requirements. When material changes are made, registered account holders will be notified by email at the address associated with their account.

The updated policy will be published on this page with a revised effective date shown at the top of the document. Your continued use of SpinWin after the effective date of an updated policy constitutes your acceptance of the revised terms.

Minor updates — such as formatting corrections or clarifications that do not change the substance of how we handle your data — may be made without direct email notification to account holders.

We recommend checking this page periodically. The date at the top of this document shows when it was last updated.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact SpinWin's support team. Our support team is available 24 hours a day, seven days a week.

You can reach the support team directly through the in-platform live chat or by emailing us at the address shown in the footer of this page. When contacting us about a privacy matter, please include your registered email address and a brief description of your query so we can direct it to the right team quickly.

For general questions about your account, deposits and withdrawals, bonuses and the VIP programme, the FAQ page covers many common topics and may have the answer you are looking for without needing to wait for a support response.